Whether it’s a repair job or a renovation, when home improvement work goes wrong, it can be costly, time-consuming and hugely disruptive to your day-to-day life.
Unfortunately, issues with shoddy work, unfinished or delayed jobs, and misleading prices are all too common in the home improvement industry.
Ironing out any issues that arise under your roof will of course be a priority – but resolving problems swiftly isn’t always easy.
In part, this is because some home improvement companies don’t belong to an alternative dispute resolution (ADR) scheme, which means you won’t always be able to escalate a complaint if the company isn’t willing to resolve the problem amicably.
Here, we investigate some of the issues reported by Which? members and explain why we’re calling for a mandatory ADR scheme to better protect consumers.
Homeowners find it difficult to choose a tradesperson
Choosing a tradesperson can be tricky. Knowing exactly what type of work you need, which companies are reputable and how much you should pay isn’t always obvious – particularly if you’ve not had work done on your home before.
One in four consumers (27%) who had work carried out in the past two years found the process of selecting a trader difficult, according to a Which? survey of more than 16,000 members.
Of these, 58% said they couldn’t find a trader they trusted, while 17% said they weren’t happy with the prices quoted.
- Read more: find a Trusted Trader near you
Issues with quality of service
A lack of transparency and knowledge means consumers may be vulnerable to shoddy work or being ripped off. One in ten respondents to our survey who’d had work carried out in their home in the past two years said they weren’t satisfied with the outcome.
Half of these consumers were unhappy with